IT-Support Manager (m/w/d)

The IT Support Manager is responsible for the day-to-day management and support of the businesses IT hardware and applications software. Ensuring users have the hardware and applications to carry out their daily tasks. Maintaining IT networks and connectivity for all users. Responsible for purchasing and installation of IT equipment.

Must haves:

• Good general standard of education.
• 6+ years IT-Experience
• Deutsch C2
• English advanced
• French (not essential)

Hard Skills:

• Office 365 (Teams, Office etc).
• Windows operating systems Windows 10/11.
• Windows Server 2016/2019 Administration.
• Backup Administration and restore.
• Routers, switches and firewalls. LAN, WAN. VPN’s.
• ManageEngine for remote support and software deployment.
• AirTame applications and hardware.
• Telephony, 4Com – Software and hardware.
• Network security and reporting of suspicious network or email activity.
• Sage support.
• Wireless networks.
• Mobile technologies.
• Veam Backups.
• VDi/VMWARE Birchwood

Soft Skills:

• Teamwork – being part of a global team and working in a collaborative way with others.
• Strong communication skills with the ability to build positive. relationships quickly.
• Excellent problem-solving skills.
• Highly organised and able to prioritise.
• Ability to cope under pressure and motivated.
• Promoting and supporting the company values.

Mobility:

• Occasional trips to southern Germany by plane to visit the subsidiary twice a month with 1 overnight stay on site

• Respond to end user software and hardware queries via email, phone or face to face
• Where necessary escalate IT related issues to the Service Delivery Manager and/or Group IT
• Coordinates training and orientation for new technology users and helps them become familiar with equipment and networks (starters and leavers)
• Establishes relationships with technology and component vendors
• Log and monitor tickets via the appropriate tool ensuring notes, progress and required actions have been input promptly and accurately
• Be a proactive member of the team and build good working relationships across the business
• Assess a reported problem or failure using diagnostic methods and tools, determine the likely cause and take appropriate action to resolve the problem in a timely manner
• Installation, repair and maintenance of computers, printers, peripherals and network related equipment
• Monitor online security for users and networks and take appropriate steps to address security breaches if necessary. Special attention to Phishing emails and user awareness training
• Accurate logging of all requests, updates and progress to resolve support calls including prioritising and solving problems where possible and escalating to other members of the team where appropriate
• Ad hoc requests from the business to support local and Group IT. Leading or assisting with IT related projects

Opteven Group:

As a European agile market leader with 40 years of experience in the automotive industry, focusing on services for the used car business, Opteven Group stands for the following core products in Europe: vehicle warranty insurance, maintenance contracts and roadside assistance.

Opteven is a European leader in automotive and motorhome service contracts, an insurance and management solutions provider known for its expertise and quality of service – sustainable growth for over 40 years.

The coming years will be characterized by growth and the expansion of our product range: with us you can actively shape the further development of Opteven Group activities in Germany and Europe.